Help

Open Looks and tap any look to watch it. Each one says what's included and what isn't, the shape it comes in, the credits it uses for each minute of video and when it would be delivered.

• Clean Edit (5 credits a minute): Best takes kept, pauses and mistakes removed, colour corrected, voice cleaned up and levelled for social. No text on screen.
• Captions (5 credits a minute): Clean Edit, plus word-by-word captions that follow your voice. Some looks add an opening line on screen.
• Branded (15 credits a minute): Captions, plus your logo and colours, graphic cards that pop up as you speak, opening and closing screens, and sound effects.
• Ad-Ready (30 credits a minute): Branded, plus big on-screen text, split-screen explainers, counters and animated app screens. Built for paid ads.

Yes. After you pick a look you can change things like the pace, the colour and, on looks that have them, the opening line and closing screen. Adjusting never uses extra credits. To get more, such as your logo and cards, choose a look from a bigger style.

Some looks are made for one shape only, vertical for phones or landscape for YouTube. The look says so.

Your plan gives you credits every month. Each look uses a set number of credits for every started minute of your video, at least 1 minute, so a 40-second reel counts as 1 minute and a 2-minute talk as 2. You see the total before you start, and it's taken when the edit starts:

• Clean Edit: 5 credits a minute of video
• Captions: 5 credits a minute of video
• Branded: 15 credits a minute of video
• Ad-Ready: 30 credits a minute of video

So Starter's 150 credits cover 30 one-minute Captions videos, or a mix of styles and lengths.

Yes, for 1 month. After that they end, and your credits history shows a line saying so. Credits that end soonest are always used first, so you don't lose credits you could have used.

Nothing is lost. On the same page where you start the edit, you can add a top-up or move to a bigger plan, and your upload keeps going while you decide.

Its credits come back automatically. You'll see a line in your credits history saying why, and you don't need to ask. If we can't use your file, for example it has no sound, we tell you what's wrong and give you time to send a new one; if you don't, the credits come back too.

Any time, from your account. A bigger plan adds its extra credits straight away; a smaller one starts at your next renewal and your credits stay. See Pricing for every plan.

One click on your account page. No calls, no forms and no offers to change your mind. Your plan runs to the end of the month you've paid for and you can use your credits until then. Changed your mind? Resume it with one click, too.

The original video file, straight from your phone or camera: MP4 or MOV · up to 10 minutes and 2 GB per video · send the original file. Your upload starts the moment you choose the file, and you can fill in the rest while it runs.

No. Pick the same file again and it carries on from where it stopped. If your connection drops, the upload waits and carries on when you're back online.

Keep the page open until the upload finishes. You can start the edit before then. On a phone, keep the screen on and use Wi-Fi if you can: large videos upload much faster.

It can be. Add all the files, then tick “These are takes of one video”. We keep the best parts and it uses one video's credits. Without the tick, each file becomes its own video.

Videos of people talking: talking to camera, podcasts, testimonials, lessons, product explainers. You get back one finished video of up to 90 seconds.

We're not a fit for gaming, weddings, music videos, footage with no speech.

2 rounds on every edit. They don't use credits.

All the notes you send together, in one go. Add as many notes as you like before you send them. Changes stay within the look and the footage you chose: a different look or new footage is a new edit.

You can add another round for a few credits (Clean Edit 2 credits, Captions 2 credits, Branded 3 credits, Ad-Ready 5 credits), or message us if it's still not right.

Every look shows its delivery date and time before you start, in your own time zone, like “Delivered by ”. How long it takes depends on the style:

• Clean Edit: the next business day
• Captions: the next business day
• Branded: 2 business days
• Ad-Ready: 3 business days

Business days are Monday to Friday. The date counts from when your upload finishes; uploads that finish after 8 pm count from the next business day.

Tap “Save to Photos”. If your phone doesn't offer it, the video downloads instead. On an iPhone, open Files, then Downloads, tap the video, tap Share, then Save Video.

Its credits come back automatically, and we still finish the edit.

No. Sign in with your email: we send a link that signs you in, plus a 6-digit code you can type or paste instead. The link works once and expires in 15 minutes.

Yes, any time, from your account, including your uploads and finished videos.

Our privacy policy will list how long we keep each kind of file. It isn't published yet. Until it is, you can delete your files whenever you like from your account.