Refunds and changes
This page isn't written yet. Our legal adviser is writing it, and it will be published here before launch.
Not in force yet
Nothing on this page is a term or policy you are agreeing to.
What this page will cover
- How rounds of changes work, and what counts as a round
- When credits come back automatically: failed edits, late edits and footage we can't use
- Refunds of money for plans and top-ups
- Cancelling a plan, and what happens to your credits
- How to raise a problem with an edit
Until then
How plans, credits, changes and delivery work is explained in plain words on How credits work and What counts as a round of changes. If you have a question about this page, message us.
Last updated: not published yet.